Terms and Conditions

  Terms and Conditions
The Trade Bond (Nidhi Saxena) is a SEBI Registered Investment Adviser offering services to its clients on a subscription
basis.

Please read these Terms and Conditions of Use (“Terms”) carefully.
We may modify these Terms from time to time and such modification will be
effective upon posting by us. It is important that you review these Terms regularly to
ensure you are updated as to any changes made.
Investments to market risk. One may lose some or all capital. Advisory services
require proper money management and psychology. You shall solely be responsible
for all trading and investment decisions taken by us.
PAST PERFORMANCE REPORT ARE PROVIDED MERELY FOR INFORMATION
PURPOSES AND SHOULD NOT BE REGARDED AS A PREDICTION OR
GUARANTEE OF ANY FUTURE RESULTS.
You shall indemnify and hold harmless to the owner, representatives, officers and
employees for any claim, suit, action, loss, damage or expense which you may incur
as a result of your decision to invest in equities on our recommendations.
The Trade Bond may, in its absolute discretion, suspend/hold the advisory services
where the KYC requirements are incomplete or incorrect.
There will be NO REFUNDS and CANCELLATIONS.
We do not offer refunds on subscriptions that have already been taken.
We strongly recommend that before payment:
 Read all information about our products, services, and support provided
 Evaluate the quality of our services.
 Read all About Us and our technical team.
 Read the Frequently Asked Questions (FAQ) sections.
 Read our Privacy Policy
 Read our grievances redressal mechanism.

Policy on KYC
OBJECTIVES
The objective of KYC Policy is to prevent the Organisation from being used,
Intentionally or unintentionally, by criminal elements for money laundering
activities. KYC procedures also enable to know/understand their customers/clients
and their financial dealings better which in turn help them manage their risks
prudently.
A proper KYC needs to be done before the initiation of service.

CUSTOMER ACCEPTANCE POLICY
No Service shall be provided in an anonymous or fictitious/benami name.
Parameters of risk perception are clearly defined in terms of the location of
customer, social and financial status, etc. to enable categorization of customers into
low, medium, and high risk; customers requiring a very high level of monitoring, e.g.
Politically Exposed Persons, if considered necessary, be categorized even higher;
Documentation requirements and other information to be collected in respect of
different categories of customers depending on perceived risk and keeping in mind
the requirements of Prevention of Money Laundering Act, 2002

CUSTOMER IDENTIFICATION PROCEDURE
Customer identification means identifying the customer and verifying his/her
identity by using reliable, independent source documents, data or information.
Sufficient information needs to be obtained to the satisfaction, which is necessary to
establish the identity of each new customer.
The e-KYC service of Unique Identification Authority of India (UIDAI) shall be
accepted as a valid process for KYC verification as per the provisions mentioned in
the Master Direction – Know Your Customer (KYC) Direction, 2016 issued by RBI.

RISK MANAGEMENT
The Organisation’s internal audit and compliance functions shall have an important
role in evaluating and ensuring adherence to the KYC policies and procedures. As a
the general rule, the compliance function will provide an independent evaluation of the

The Trade Bond
www.thetradebond.com Investment Advisor
Organization’s own policies and procedures, including legal and regulatory
requirements
The Organisation has an ongoing employee training program so that the members
the staff are adequately trained in KYC procedures. It is crucial that all those
concerned fully understand the rationale behind the KYC policies and implement it
consistently.

CUSTOMER EDUCATION
On the Letterhead of the Entity
Implementation of KYC procedures requires the Organisation to demand certain
information from customers which are of personal nature or which have hitherto
never been called for. This can sometimes lead to a lot of questioning by the
customer as to the motive and purpose of collecting such information. The
Organisation shall prepare specific literature/ pamphlets or any other material to
educate the customer about the objectives of the KYC program.

COMPLIANCE OFFICER
Name- Nidhi Saxena (INA100012570)
Contact Details – support@thetradebond.com

The Trade Bond
www.thetradebond.com Investment Advisor

Refund Policy
At The Trade Bond, we value our customers and are committed to providing world class services.
While we take our accuracy seriously, our clients also need to realize that we do NOT offer a
100% guarantee on our calls and hence cannot offer any refund on subscriptions regardless of the
individual client’s performance.
Once a service has been subscribed to and payment has been made for the same, the client will
start receiving the calls that they asked for. If for some unforeseen reason, the client is not
satisfied with our services, they may call us to seek direction on future calls. We will put our best
effort to increase the satisfaction levels in such cases. However, any request by the client to
cancel a service or get a refund will NOT be accepted in any case.
In the unlikely event that after payment, service for a client is not started for technical reasons
beyond our control or if We decide not to start service for a specific client, the client will be paid
back the amount as soon as it is possible. This will not be applicable if the client is not able to
receive SMS on the number provided by the client because of the client’s DND status. If the records
from our service provider indicate that service was sent to the number that the client provided, we
will deem that as the delivery of service from our end and will not entertain a request for a refund based
on non-delivery of service. We advise our clients to de-register from DND either before making a
payment or as soon as the service is started. By making a payment to The Trade Bond, the customer
agrees to submit KYC (Know Your Client) and CRP (Customer Risk Profile) documents to The
Trade Bond or to his/her broker (to be added or updated in the KRA database). A failure to add or
update the KYC will lead to a hold on the service and a refund will not be provided to the
customer. The service will only be started after the customer KYC and CRP are added/updated in
a satisfactory manner.
We strongly recommend that before making a payment, our visitors and potential clients, please:
Read all information about our products, services, and support given to our clients.
Visit the ‘About Us’ sections on our website
Visit our Help and Frequently Asked Questions (FAQ) sections.
Read our Terms of Use.
Read our Privacy Policy.
Important

The Trade Bond
www.thetradebond.com Investment Advisor
We take the security of our client transactions very seriously. For this reason, we ask that you
NOT allow children or other unauthorized family members or friends to access your credit cards,
debit cards or your account at the payment site to ensure that no one pays for a Membership
without your permission.
By making a payment for Membership to our site, you acknowledge that you have read and
agreed to the above-mentioned conditions Sales and No Refund Policy.
We at The Trade Bond are confident that you will have a satisfying and rewarding experience by
trusting us.