To enter into an agreement with the client providing all details including fee details,aspect of Conflict of interest disclosure and maintaining confidentiality of information.

To do a proper and unbiased risk – profiling and suitability assessment of the client.

To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).

To conduct audit annually.

To disclose the status of complaints in its website.

To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.

To employ only qualified and certified employees.

To deal with clients only from official number.

To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

The trade bond has framed Complaint Redressal System which includes 2 Levels. The Levels are mentioned on the Website so as to ensure that every Grievance will always be taken into consideration. The Nature of Complaint has always been identified first. The trade bond always tried to close the Grievance at first Level itself where Complainant can register there complaint at support@thetradebond.com. Proper Mailer Reverts from the Grievance cell has always been furnished in order to document the Resolution Given from our end. The Business development team is always available to handle and resolve the telephonic , mailer concerns within 7 Working Days from the date of registration.

Complaint Redressal System:

LEVEL 1:- LODGE COMPLAINT WITH INVESTMENT ADVISER

At the first stage client need to report their grievance to their respective executives in writing at support@thetradebond.com. To ensure time bound solution, the respective executive shall revert within 7 working days for Redressal of such complaint.

LEVEL 2:-LODGE COMPLAINT WITH COMPLIANCE OFFICER

If the Client is dissatisfied with the Resolution given by Level 1 and wants to escalate the complaint again, he/she can escalate the matter to Compliance team at compliance@thetradebond.com , or helpdesk@thetradebond.com or can Contact Compliance Officer  at +91-7987249662(M) our team will assist the client with best possible solution adhering to the time span of 23 working days.

LEVEL 3:-LODGE COMPLAINT WITH SEBI-SCORES

If the investor’s complaint is not redressed satisfactorily at above Levels, one may lodge a complaint with SEBI on SEBI’s ‘SCORES’ portal which is a centralized web based complaints redressal system.You can lodge the compliant by clicking on https://scores.gov.in/scores/Welcome.html.SEBI takes up the complaints registered via SCORES with the concerned intermediary for proper redressal in time bound manner as specified in various Circular. SCORES facilitates tracking the status of the complaint.

“Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of SECURITIES AND EXCHANGE BOARD OF INDIA (INVESTMENT ADVISERS) REGULATIONS, 2013 for last and current financial year are as under :

Our Registered address – shop no.4 , 2nd Floor , Block C, Cloth Market , Sanjay Palace Agra , Uttar Pradesh – 282002

Sebi Lucknow address – Eldeco Corporate Chambers II, 3rd Floor, Picup Bhawan Rd, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010